Summary: PK Solt collects personal data to run your account, process payments and provide support. We protect that data using SSL encryption and access controls. We do not sell your data. You can access, correct or delete your data at any time. If you have questions, email us at support@pksolt.biz.
1Who We Are
PK Solt operates the online gaming platform available at pksolt.biz. In the context of this Privacy Policy, "PK Solt", "we", "us" and "our" refer to the entity responsible for operating pksolt.biz and processing the personal data of players registered on the platform.
This Privacy Policy applies to all personal data collected through the pksolt.biz website, through account registration and management, through payment processing, through customer support interactions and through marketing communications where you have given your consent to receive them.
By registering an account on PK Solt, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using the platform.
2Data We Collect
PK Solt collects personal data through several distinct channels. The categories below describe what we collect and the context in which it is collected.
2.1 Registration Data
When you create a PK Solt account, we collect your full name, date of birth, mobile number, email address and, where submitted, your CNIC number for identity verification purposes. This data is mandatory – without it we cannot create or operate your account.
2.2 Identity Verification Data
Where we are required to verify your identity – which may occur at registration, before processing a significant withdrawal or if our automated systems flag a concern – we may request a copy of a government-issued identity document such as your national identity card, passport or driver's licence, alongside a recent proof of address. This data is used only for verification purposes and is stored only as long as required.
2.3 Payment Data
We collect the information necessary to process deposits and withdrawals in Pakistani Rupees, including your mobile wallet number (for Easypaisa, JazzCash, NayaPay or SadaPay), bank account details (for IBFT transfers) and the card number, expiry date and billing name associated with any Visa or Mastercard used. Full payment credentials are processed through certified payment gateways and are not stored on PK Solt servers.
2.4 Transaction and Gaming Records
PK Solt automatically records all deposits, withdrawals, bets placed, game rounds played, bonus activations and account balance changes. These records are the primary source of truth for any account dispute and are retained for compliance purposes.
2.5 Technical and Device Data
When you access pksolt.biz, our servers automatically record your IP address, browser type and version, operating system, device model, session timestamps, pages visited and actions taken. This data is collected for security, fraud prevention and platform performance analysis.
2.6 Communications Data
If you contact PK Solt's support team by live chat, WhatsApp or email, we retain records of those communications. This allows us to maintain continuity of support, track complaint resolution and train our support team.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile, email | Account creation and identity confirmation |
| Verification Documents | CNIC copy, proof of address | Age verification, KYC compliance |
| Payment Data | Wallet number, bank account, card details | Processing PKR deposits and withdrawals |
| Transaction Records | Bet history, deposit log, withdrawal requests | Account management, dispute resolution |
| Technical Data | IP address, device type, session data | Security, fraud detection, analytics |
| Communications | Chat logs, email threads, WhatsApp history | Support continuity, complaint records |
PK Solt – data protection designed for Pakistani players
3How We Use Your Data
PK Solt uses personal data only for specific, documented purposes. We do not use data in ways that were not anticipated at the time of collection unless we obtain fresh consent from you first.
- Operating your account: Creating and maintaining your player account, recording your balance and processing transactions in PKR.
- Processing payments: Facilitating deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
- Age and identity verification: Confirming that you meet the 18+ eligibility requirement and that your identity matches the information provided at registration.
- Customer support: Responding to queries, resolving complaints and providing account assistance in Urdu and English.
- Security and fraud prevention: Detecting suspicious login activity, identifying duplicate accounts, investigating potential fraud and protecting the platform from abuse.
- Responsible gaming: Monitoring gaming patterns that may indicate problem gaming behaviour, applying player-requested deposit limits and self-exclusions, and providing access to support resources.
- Platform improvement: Analysing aggregated usage data to improve game performance, mobile compatibility and the overall player experience at PK Solt.
- Marketing communications: Sending promotional offers, bonus notifications and platform updates by email, SMS and WhatsApp, where you have given your consent to receive these.
- Legal and compliance: Retaining records as required for audit purposes, responding to valid legal requests and maintaining documentation of our operating procedures.
4Legal Basis for Processing
PK Solt processes personal data on the following legal bases, depending on the specific purpose for which the data is being used.
- Contract performance: Processing that is necessary to fulfil the agreement between you and PK Solt – specifically, operating your account, processing your deposits and withdrawals, and providing the gaming services you have signed up for.
- Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics and responsible gaming oversight, where these interests are balanced against your privacy rights.
- Legal obligation: Processing necessary to comply with applicable laws, including age verification requirements, record-keeping obligations and cooperation with lawful regulatory or law enforcement requests.
- Consent: Processing for marketing communications, where you have given clear, informed consent. This consent can be withdrawn at any time without affecting your account.
5Cookies and Tracking Technologies
PK Solt uses cookies and similar technologies on pksolt.biz. Cookies are small text files stored on your browser or device that help the platform function correctly and allow us to recognise you between sessions.
Essential Cookies
These are required for the platform to function. They include your session authentication token, your language and display preferences and security tokens that protect your account from cross-site request forgery. You cannot opt out of essential cookies while using PK Solt, as the platform cannot function without them.
Functional Cookies
These remember choices you make on the platform – such as your preferred payment method, your responsible gaming limit settings and your game lobby layout preferences. They are set only when you make these choices and can be cleared by resetting your browser cookies.
Analytics Cookies
PK Solt uses first-party analytics to understand how the platform is used – which pages are visited most frequently, where players encounter difficulties and how mobile performance compares to desktop. This data is aggregated and anonymised. We do not use third-party advertising or tracking cookies on pksolt.biz.
You can manage cookie settings through your browser. Most browsers allow you to view, block or delete cookies from individual sites. Note that blocking essential cookies will prevent you from logging in to your PK Solt account.
6Data Sharing
PK Solt does not sell personal data to any third party. We share data only in the specific circumstances described below and only with parties who are contractually required to protect it.
- Payment processors: Your payment details are shared with the relevant payment gateway (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT providers or Visa/Mastercard network operators) solely to process your requested transaction.
- Identity verification services: Where automated identity verification is used, your identity documents may be processed by a third-party verification service operating under a data processing agreement with PK Solt.
- Technology providers: PK Solt uses third-party hosting, database and platform infrastructure providers. These providers are contractually prohibited from using your data for any purpose other than providing the services contracted with PK Solt.
- Game providers: Some games on PK Solt are provided by third-party game developers. Technical game data (bet amounts, round outcomes) may be processed by these providers solely for game operation. Personal identity data is not shared with game providers.
- Legal requirements: PK Solt will disclose personal data in response to a valid court order, regulatory request or law enforcement request where we are legally required to do so.
PK Solt – your data stays with you, not with advertisers
7Data Security
PK Solt applies a range of technical and organisational security measures to protect player data from unauthorised access, loss, disclosure or destruction.
- All data in transit between your device and pksolt.biz is encrypted using TLS (Transport Layer Security). You can verify this by checking for the padlock icon in your browser's address bar when visiting the site.
- Player account passwords are stored using one-way hashing with salt. PK Solt staff cannot retrieve your password and will never ask you for it.
- Access to player data within PK Solt's systems is restricted on a need-to-know basis. Staff members can only access data that is necessary for their specific role.
- Payment credentials are never stored on PK Solt servers. All payment processing is handled by certified payment gateways operating under their own security standards.
- PK Solt's systems are monitored continuously for unusual access patterns and potential security incidents.
- Two-factor authentication (2FA) is available for all player accounts and is strongly recommended. 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
Security incident notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, PK Solt will notify affected players without undue delay and will describe the nature of the breach, the data involved and the steps we are taking to address it.
8How Long We Keep Your Data
PK Solt retains personal data only for as long as is necessary for the stated purpose or as required by applicable legal obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal record-keeping, dispute resolution |
| Identity verification documents | 5 years from verification date | Compliance with age verification obligations |
| Transaction records (deposits/withdrawals) | 7 years from transaction date | Financial record-keeping requirements |
| Game round records | 3 years from session date | Dispute resolution, fraud investigation |
| Customer support communications | 3 years from last interaction | Support continuity, complaint records |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent for audit purposes |
| Technical/device logs | 90 days rolling | Security monitoring, fraud detection |
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you personally. Anonymised aggregate data may be retained indefinitely for statistical analysis.
9Your Privacy Rights
As a PK Solt player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@pksolt.biz with your account details and a description of your request.
Right of Access
You may request a copy of all personal data PK Solt holds about you. We will provide this within 30 days of receiving your request in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. Some corrections may require supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent. Note that data subject to legal retention obligations cannot be deleted before the mandatory period expires.
Right to Restrict Processing
In certain circumstances you may ask us to pause processing of your data while a dispute or correction request is being resolved.
Right to Data Portability
Where processing is based on your consent or contract performance, you may request your data in a commonly used machine-readable format for transfer to another service.
Right to Object
You may object to processing based on legitimate interests, including profiling. We will stop the processing unless we can demonstrate compelling grounds that override your interests.
We aim to respond to all privacy rights requests within 30 days. If a request is complex or there are a large number of requests, we may extend this by a further 60 days and will notify you of the extension. There is no charge for exercising your rights in ordinary circumstances.
10Marketing Communications
PK Solt sends marketing communications – including bonus offers, promotional campaigns, tournament announcements and platform updates – only to players who have given their consent to receive them. Consent is collected at account registration and can be updated at any time from your account settings dashboard.
Marketing communications from PK Solt are sent by email, SMS and WhatsApp. You may opt out of any or all of these channels independently. Opting out of marketing communications does not affect your ability to receive transactional messages – such as deposit confirmation, withdrawal processing updates, and account security alerts – which are sent regardless of marketing preferences as they are necessary for account operation.
Players who activate self-exclusion under the Responsible Gaming programme are automatically and immediately removed from all PK Solt marketing lists. This removal is not reversible during the self-exclusion period.
11Children and Minors
PK Solt is an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age is verified at registration and may be verified again by documentation request at any point during your use of the platform.
If we discover that a player account has been created by or on behalf of a person under 18, we will immediately close the account, void any winnings, return any deposits net of any bonuses received and permanently delete the personal data associated with that account. If you believe that a minor has registered on PK Solt, please contact us immediately at support@pksolt.biz.
12Changes to This Privacy Policy
PK Solt may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and notify active players by email and by an on-platform notification displayed at login, with at least 7 days' advance notice before the changes take effect.
For minor changes that do not materially affect your rights – such as clarifications of existing language or corrections to non-substantive information – we may update the policy without advance notice. We encourage you to review this page periodically so you are always aware of the current version.
Continued use of PK Solt after the effective date of any update to this Privacy Policy constitutes your acceptance of the updated terms.
13Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, want to withdraw your marketing consent, or have a concern about how PK Solt has handled your personal data, please contact us through any of the following channels:
- Email: support@pksolt.biz
- Live Chat: Available 24/7 on pksolt.biz
- WhatsApp: Available 24/7 – number provided after login
We aim to respond to all privacy-related queries within 5 working days and to complete any formal data rights request within 30 days. Support is available in both Urdu and English.
For unresolved complaints about our data handling practices, you may also refer to PK Solt's formal complaint process as set out in our Terms and Conditions.
This Privacy Policy is effective from 1 January 2025 and supersedes all previous versions. Your continued use of PK Solt after this date constitutes acceptance of this policy.